Customers are gold in all businesses. It is the customer that we all need to purchase or use our services. When people purchase our services, or use our products we must put ourselves in their shoes. The way we see people should be through the eyes of servants. The servant puts the person they serve and their interests first.
We have seen a shortage in America of serving others. When we were a young country we saw the principles of customer service. Customer service is more than saying thank you. The person who smiles we often refer to as having customer service skills.
The true nature of customer service is having a product or service that people need to make their life better. It is filling a need in our society. There are industries that started out meeting needs.
Health care
Financial service
Morgages
Lawyers
Accountants
Counselours
Police
Fire fighters
Military
Public Serivce
Ministers
Sanitation
Natural Resources
Realitors
The list above is not exhaustive but it allows us to see how these are key professionals in our country. Look at the list and then consider what would happen if these people acted in just their own best interest. We have seen examples of some people who do act in their best interest and trust is lost by many.
The American culture is built on trust and honor. The trust that professionals will do what is right for others and be paid for that trust. We always had a culture in America of trust worthy professionals that have had great impacts on society.
The professional is defined by Webster as “the conduct, aims, or qualities that characterize or mark a profession or a professionalperson.”
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